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Evidence Guide: MSS407002 - Review operations practice tools and techniques

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS407002 - Review operations practice tools and techniques

What evidence can you provide to prove your understanding of each of the following citeria?

Review the use of competitive systems and practices tools

  1. Identify which competitive tools are being used in the work area.
  2. Define the outcomes expected from each tool.
  3. Observe and measure the actual outcomes being achieved.
  4. Identify gaps between actual outcomes and planned outcomes.
  5. Determine if the tools are being used as intended.
  6. Review tool use and determine if the most appropriate tool is being used.
  7. Audit health, safety and environment (HSE) impacts from the use of tools.
  8. Identify any system/process issues impeding the tools delivering their expected outcomes.
  9. Identify any gaps between tool capability and customer benefit requirements.
Identify which competitive tools are being used in the work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define the outcomes expected from each tool.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe and measure the actual outcomes being achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify gaps between actual outcomes and planned outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine if the tools are being used as intended.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review tool use and determine if the most appropriate tool is being used.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit health, safety and environment (HSE) impacts from the use of tools.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any system/process issues impeding the tools delivering their expected outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any gaps between tool capability and customer benefit requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend changes to the use of competitive systems and practices tools

  1. Define required further improvements identified.
  2. Prioritise required further improvements.
  3. Identify gaps inhibiting tool use.
  4. Recommend system and process changes, as required, to improve tool use.
  5. Recommend alternative or additional tools, as required, to achieve organisation requirements.
  6. Obtain required authorisations for changes.
Define required further improvements identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise required further improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify gaps inhibiting tool use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend system and process changes, as required, to improve tool use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend alternative or additional tools, as required, to achieve organisation requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required authorisations for changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the better use of competitive systems and practices tools

  1. Facilitate training or other resources needed, as required, to improve tool use.
  2. Facilitate system and process changes, as required, to improve tool use.
  3. Facilitate the introduction and use of new tools, as required.
  4. Initiate procedures for sustaining the changes.
Facilitate training or other resources needed, as required, to improve tool use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate system and process changes, as required, to improve tool use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the introduction and use of new tools, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate procedures for sustaining the changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review the use of competitive systems and practices tools

1.1

Identify which competitive tools are being used in the work area.

1.2

Define the outcomes expected from each tool.

1.3

Observe and measure the actual outcomes being achieved.

1.4

Identify gaps between actual outcomes and planned outcomes.

1.5

Determine if the tools are being used as intended.

1.6

Review tool use and determine if the most appropriate tool is being used.

1.7

Audit health, safety and environment (HSE) impacts from the use of tools.

1.8

Identify any system/process issues impeding the tools delivering their expected outcomes.

1.9

Identify any gaps between tool capability and customer benefit requirements.

2

Recommend changes to the use of competitive systems and practices tools

2.1

Define required further improvements identified.

2.2

Prioritise required further improvements.

2.3

Identify gaps inhibiting tool use.

2.4

Recommend system and process changes, as required, to improve tool use.

2.5

Recommend alternative or additional tools, as required, to achieve organisation requirements.

2.6

Obtain required authorisations for changes.

3

Facilitate the better use of competitive systems and practices tools

3.1

Facilitate training or other resources needed, as required, to improve tool use.

3.2

Facilitate system and process changes, as required, to improve tool use.

3.3

Facilitate the introduction and use of new tools, as required.

3.4

Initiate procedures for sustaining the changes.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review the use of competitive systems and practices tools

1.1

Identify which competitive tools are being used in the work area.

1.2

Define the outcomes expected from each tool.

1.3

Observe and measure the actual outcomes being achieved.

1.4

Identify gaps between actual outcomes and planned outcomes.

1.5

Determine if the tools are being used as intended.

1.6

Review tool use and determine if the most appropriate tool is being used.

1.7

Audit health, safety and environment (HSE) impacts from the use of tools.

1.8

Identify any system/process issues impeding the tools delivering their expected outcomes.

1.9

Identify any gaps between tool capability and customer benefit requirements.

2

Recommend changes to the use of competitive systems and practices tools

2.1

Define required further improvements identified.

2.2

Prioritise required further improvements.

2.3

Identify gaps inhibiting tool use.

2.4

Recommend system and process changes, as required, to improve tool use.

2.5

Recommend alternative or additional tools, as required, to achieve organisation requirements.

2.6

Obtain required authorisations for changes.

3

Facilitate the better use of competitive systems and practices tools

3.1

Facilitate training or other resources needed, as required, to improve tool use.

3.2

Facilitate system and process changes, as required, to improve tool use.

3.3

Facilitate the introduction and use of new tools, as required.

3.4

Initiate procedures for sustaining the changes.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more work areas/sections/departments, to:

critically review the use of competitive tools

take a DMAIC (or similar) approach

compare actual outcomes to planned outcomes

discriminate between the causes of suboptimal performance

recommend appropriate changes to tools used, tool usage and/or tool implementation.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to review the use of competitive tools used by the organisation, including knowledge of:

competitive systems and practices tools

identification and elimination of muda (waste)

organisation processes and products

applications and limitations of different competitive systems and practices tools

typical benefits for customers from implementation of competitive systems and practices tools

DMAIC process applied to competitive systems and practices tool use

approvals and delegations within the organisation

procedures, including processes for updating and drafting of procedures.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

The definition of improvements include one or more of:

a specification of the problem/capability gap being addressed

a specification of how that problem/gap will be solved/filled

a statement of the intended benefits of the solution

a statement of the indicators of progress and success.

DMAIC approach includes all of:

define

measure

analyse

improve

control and standardise.

Organisation includes:

any part of an operations or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer.

Team leader includes one or more of:

a person designated as team leader

a person who has a team facilitation function, formally or otherwise.

Gaps inhibiting tool use include one or more of:

competency gap of employees in own or other value stream organisation

lack of management or employee support

lack of financial or other resources

inadequate data.

Sustaining improvement includes one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.